Shipping Policy

Shipping & Delivery Policy – CartMartify (UAE)

1. Shipping Time

At CartMartify, we strive to deliver your orders as quickly as possible.
Delivery times vary depending on the product and supplier location:

  • Local/Regional Products: 1–4 business days

Please note these are estimated delivery times and may vary due to customs clearance, public holidays, or courier delays.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Weekends and UAE public holidays are not counted as business days.

3. Shipping Methods & Tracking

We partner with trusted carriers such as:

  • Emirates Post

  • DHL

  • FedEx

  • Aramex

  • UPS

Once your order ships, you’ll receive a Order/tracking number via email or WhatsApp (if provided).

You can use the tracking number to monitor your delivery status at any time.

4. Shipping Costs

Shipping cost is calculated at checkout based on:

  • Product weight

  • Delivery location

  • Chosen shipping method

We offer free shipping promotions on all items.

5. Customs, Duties & Taxes

For international orders, customs fees or import taxes may apply depending on your country’s regulations.

6. Delivery Issues

If you haven’t received your order within the estimated timeframe:

  1. Check tracking status online.

  2. Contact our support team with your order number.

In rare cases of delays caused by the carrier, we will assist until your package is delivered.

🔄 Return & Refund Policy – CartMartify (UAE)

1. Change of Mind

If you change your mind, you may request a return within 14 days of receiving your order, provided:

  • The item is unused and in original condition

  • All tags and packaging are intact

Return shipping cost for change-of-mind returns is covered by the customer.

2. Damaged or Defective Items

We guarantee the quality of our products.
If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery with:

  • Photos of the defective/damaged item

  • Your order number

  • A brief description of the issue

We will offer a replacement, exchange, or full refund.

3. How to Initiate a Return

To start a return:

  1. Email us at: cartmartify@gmail.com Include your order number and issue details

  2. Our support team will guide you through the return process

4. Refunds

Once we receive and inspect your return:

  • Refunds are processed within 5–7 business days

  • Refunds are issued to the original payment method

  • Shipping fees (from original order) are non-refundable

You will be notified via email once your refund is completed.

📍 Contact Us

If you have any questions about shipping or returns, we’re here to help:


📞 WhatsApp: +447848057549
🌐 Website: www.cartmartify.shop