Return Policy

πŸ”„ Return & Refund Policy – CartMartify (UAE)

1. Change of Mind

If you change your mind, you may request a return within 14 days of receiving your order, provided:

  • The item is unused and in original condition

  • All tags and packaging are intact

Return shipping cost for change-of-mind returns is covered by the customer.

2. Damaged or Defective Items

We guarantee the quality of our products.
If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery with:

  • Photos of the defective/damaged item

  • Your order number

  • A brief description of the issue

We will offer a replacement, exchange, or full refund.

3. How to Initiate a Return

To start a return:

  1. Email us at: cartmartify@gmail.com Include your order number and issue details

  2. Our support team will guide you through the return process

4. Refunds

Once we receive and inspect your return:

  • Refunds are processed within 5–7 business days

  • Refunds are issued to the original payment method

  • Shipping fees (from original order) are non-refundable

You will be notified via email once your refund is completed.

πŸ“ Contact Us

If you have any questions about shipping or returns, we’re here to help:


πŸ“ž WhatsApp: +447848057549
🌐 Website: www.cartmartify.shop